Effective Date: 08 December, 2024
At Nitara Haute, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help! Please read our Refund and Return Policy for complete details.
Eligibility for Returns:
Items can be returned if:
- They are unused, unworn, and in their original condition with tags and packaging intact.
- The return request is made within 7 days of receiving the item.
Non-Returnable Items:
Personalized or customized items.Items marked as “Final Sale” or “Non-Returnable.”Damaged items caused by improper handling or misuse.
How to Initiate a Return:
Email us at [email protected] with your order number, product details, and reason for the return.Once approved, we will provide you with return instructions.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Eligibility for Refunds:
Refunds are processed after the returned item is received and inspected.Refunds will be issued to the original payment method within 7-10 business days of approval.
Partial Refunds:
Items returned in a condition different from when received may qualify for partial refunds, subject to inspection.
Shipping Costs:
Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
Exchange Policy
Exchanges are accepted for items of the same value, subject to availability.
Follow the same process as a return to request an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery by emailing [email protected] with photos of the issue. We will replace or refund the item at no additional cost.
Cancellation Policy
Orders can be canceled within 2 hours of placement for a full refund.
After 2 hours, cancellations may not be possible if the order has already been processed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Contact Us
For questions or assistance regarding refunds and returns, reach out to us:
📧 Email: [email protected]
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.